Family Counsellor/Case Manager

Yes We Can Youth Clinics is one of the most successful youth clinics for young people aged 13 to 25 with mental health issues, addictions and behavioural problems. To continue our success and realise our growth ambitions, we are looking for a Family Counsellor & Family Case Manager.

The Family Counsellor/Case Manager is responsible for maintaining and improving Yes We Can’s outstanding reputation in the world as the number one provider of mental health services to a target audience in the age range 13 to 25. The objective of this multidisciplinary role is to assure families to experience the services of Yes We Can as exceptional or beyond. You are responsible for a 4-day family and counselling program, including various motivational talks with parents before and after treatment. Your responsibility is also to assure all inquiries and bookings to be handled with the best of care and families to experience the services of Yes We Can as exceptional or beyond. You are responsible for the entire customer journey from A to Z.

• Leading systemic family sessions in combination with various other treatment interventions such as motivational interviewing, cognitive behavioural therapy and working with various communication models;
• You facilitate the process with an eye for family dynamics, potential trauma and discretely work on the disclosure of secrets, (inter)personal issues and parental responsibilities;
• You support parents in gaining more insight into their own role and their own process of change, with the aim to support the fellow in his/her recovery process;
• As a family counsellor you recognise (dysfunctional) patterns and help to bring the relationship of authority back into balance by using your own recovery experience, amongst other things through a warm, but firm way of confrontation.
• First point of contact, warmly introducing families/carers to YWYC;
• Explain the treatment process and admission criteria;
• Coordinate intake admission day;
• Conducts motivational interviews with (future) fellows;
• Remove all barriers and obstacles for families to receive care;
• Determines fit between needs of the youngster and YWCC program;
• Carry out administrative work;
• Coordinate and consult with the treatment coordinator, the treatment team and secretarial department;
• Guide, communicate and inform internally when necessary changes occur within the process, both pre and after treatment;
• Supports the treatment coordinator, the referrer and the fellow/family/carer in setting up a feasible aftercare plan, timely informing all stakeholders.