Quality management and certifications

Quelsa research

We find the effectiveness and quality of our treatment of utmost importance. This ties almost directly with our motto: everything for the fellow. Of course, we can only achieve the best treatment by measuring our results and effectiveness and immediately improving. The numbers tell the tale, so we had the independent research agency Quelsa conduct another effectiveness measurement. Below, you can find a factsheet with the most important results from the survey:

Key figures

Dutch Healthcare Inspectorate satisfied with Yes We Can

In 2019, the Dutch Health and Youth Care Inspectorate (IGJ), part of the Ministry of Health, Welfare and Sport (VWS) in The Netherlands, published a report of their assessment of Yes We Can Youth Clinics. The evaluation focused on 24 areas, ranging from employing competent and knowledgeable staff to official certification of quality. In its final report, the IGJ concluded that Yes We Can Clinics performed well in all 24 areas. The IGJ suggested some improvements based on its initial findings, which have since been implemented. The IGJ conducted several research studies during the inspection visit, including conversations with management, therapists, and other executive employees.

The inspection committee also investigated client files and quality documents of the clinic. The inspection visit was based on three major themes: person-oriented care (with a focus on treatment plans, file management, medication safety, and waiting periods), expertise and competence of the healthcare professionals, and focus on quality and safety. The inspection report describes the result as positive, with Yes We Can Clinics performing well in all 24 areas.

The inspection described the result in the inspection report as follows:
“Yes We Can Youth Clinics provides qualitative good and safe mental healthcare. Guidelines, protocols and work instructions are correct, and the staff is able to cope with these as well. Treatments are structured and purposeful, and file management is done carefully. Quality regulations plot a course for the treatment process, and facilities for education and training are present. Next to that, medication safety is guaranteed, and a clear set-up for complaints is provided. The hiring policy is executed correctly, and there is a major focus on reducing waiting periods.”

Jan Willem Poot, Founder & CEO: “It is only right that healthcare providers and the way they function are subjected to critical assessment. The Inspectorate’s inspections are an obvious part of that process. Yes We Can Youth Clinics is proud of the fact that we are doing well on all of the Inspectorate’s requirements. It shows yet again how we have managed to set up a professional organisation that meets all the requirements and rules for healthcare institutions in a relatively short time.”

ISO9001:2008 and HKZ Certified

The certified quality management system of Yes We Can Youth Clinics meets all the demands set forth by ISO9001:2008. In addition, Yes We Can Youth Clinics is HKZ certified (HKZ certification scheme for Mental Healthcare (2009)). This means that our processes and protocols are defined, systematically evaluated and adjusted where necessary. The certificate confirms Yes We Can Youth Clinics is well-organised and that both fellows and parents are the main focus of everything we do.

Successful treatments

Yes We Can Youth Clinics’ treatment program works, as shown by our high level of client satisfaction and the compelling results of the efficacy measurements (ROM). Compared to other providers active in youth mental healthcare, Yes We Can Youth Clinics manages a more significant reduction in problem behaviour of clients treated. Moreover, 74% of all youth treated do not need additional care after Yes We Can.

Treatment approach

Yes We Can Youth Clinics offers intensive, clinical treatment supervised by professionals, psychiatrists, registered clinical psychologists, youth coaches, expert-by-experience counsellors and a fully equipped medical staff. The treatment method follows the national multi-disciplinary guidelines and recommendations from the field and meets the target group's needs. We believe in our treatment vision as it has prompted the lives of many fellows and their families to take a positive turn. We believe in the programme's power, offering our fellows support day and night. We remain committed to constantly improving our approach to deliver the highest quality of care.

Contact us

Yes We Can Youth Clinics can be reached by phone from Monday to Friday from 9:00 a.m. to 10:00 p.m. and on Saturday and Sunday from 10:00 a.m. to 4:00 p.m. (GMT +1) via phone number: +31 (0)85 02 01 222. You can also send us an e-mail using our contact form.

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